Privacy Policy

GRSA Ventures Private Limited ("we," "our," or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our travel services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

We collect information you provide directly to us, including:

• Personal Identification: Full name, CNIC/passport number, date of birth, nationality
• Contact Information: Email address, phone number, WhatsApp number, home address
• Travel Information: Destination preferences, travel dates, number of travelers, special requirements
• Payment Information: Billing details (we do not store full card numbers)
• Communication Records: Emails, WhatsApp messages, and phone call records related to your bookings

We also automatically collect certain information when you visit our website, including IP address, browser type, pages visited, and time spent on pages.

We use the information we collect to:

• Process and manage your travel bookings and reservations
• Apply for visas and process travel documentation on your behalf
• Communicate with you about your bookings, itineraries, and travel updates
• Send you promotional offers, travel deals, and newsletters (with your consent)
• Improve our website, services, and customer experience
• Comply with legal obligations, including immigration and customs requirements
• Prevent fraud and ensure the security of our services

We may share your personal information with:

• Travel Partners: Airlines, hotels, tour operators, and transport providers necessary to fulfil your booking
• Visa Authorities: Embassies, consulates, and immigration authorities as required for visa processing
• Insurance Providers: If you purchase travel insurance through us
• Legal Authorities: When required by law, court order, or governmental authority

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include secure servers, encrypted communications, and restricted access to personal data.

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We retain your personal information for as long as necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. Booking records are typically retained for a minimum of 7 years as required by Pakistani tax and business regulations.

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal data (subject to legal obligations)
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the relevant data protection authority

To exercise any of these rights, please contact us at the details below.

Our website uses cookies to enhance your browsing experience. Please refer to our Cookie Policy for detailed information about the cookies we use and how to manage them.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated date. Your continued use of our services after any changes constitutes acceptance of the new policy.

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

• Company: GRSA Ventures Private Limited
• Address: Jaranwala, Punjab, Pakistan
• Email: info@grsaventures.com
• Phone: +92 300 000 0000